Courses
Foundational Etiquette, Business Protocol, and Your Personal Best Self
“Good manners will open doors that the best education cannot.”
Courses & Coaching
Power. Presence. Polish.
The JCS School of Etiquette & Protocol is pleased to offer a selection of courses in social, business, and proper dining etiquette.
Lessons are available in both private and group settings. Courses taught in a group setting are held in a lovely Country Club, hotel, home, or business location. Contact Joan if you would like to make arrangements for a custom-tailored course. Joan is willing to travel outside the Fresno area.
“Good manners will open doors that the best education cannot.”
Course (Adults)
Foundational Etiquette Skills
This course is all about marketing you and raising your level of confidence…what is YOUR brand? This is our basic course, which Joan recommends for every adult. It serves to train those who are unfamiliar with—or need a brush-up course in—proper self-presentation and dining skills.
Self-Presentation Skills
Your presentation skills can make or break how you are perceived by others. We want to make a positive impression and be ready for the opportunity to build relationships. We certainly do not want to fake who we are—we want to be positively authentic!
With knowledge and practice, our behaviors and use of etiquette become natural and invite a desired impression from others. In this session, we’ll cover:
- The Critical 7 Seconds
- Posture
- Body Language
- Winning Attitude
- Dress for Success
- Handshake
- Eye Contact
- Introductions
Dining Skills
Sharing a meal together builds relationship!
Like it or not, we are noticed and judged by our table manners. This course is designed for you to learn the skills you need to make a favorable impression.
Knowledge is power. By knowing these essential skills, you will become more at ease and confident when interacting with guests around the dining table. Course content includes:
- The Invitation/RSVP
- Table Etiquette
- Reading the Table
- Appropriate Seating Arrangements
- American Style Eating
- Continental Style Eating
- Dinner Conversation
- Awkward Situations
- The Silent Code
- The Thank You
Course Description: Foundational Etiquette Skills (includes Self Presentation Skills session + Dining Skills session.
Course Length: 5 hours (one day)
Cost: $350/person. Includes a four-course meal, with tutoring.
Build Your Own Group: Class size must be a minimum of eight people.
Schedule: We will make every effort to accommodate your desired meeting time.
course (Youth)
Foundational Etiquette Skills
Classes are designed for:
- 3rd-6th grade
- 7th-9th grade
- 10th-12th grade
Social skills tell us how to act at school, parties, home, and in the community. Social skills can be learned and will change a child’s self-esteem and self-confidence for the better! Topics are selected from each of the menus below:
Self Presentation Skills for Youth
Why is it so easy for some young people to make friends and it’s a challenge for others? As a child matures they find themselves in social situations that are uncomfortable, because they lack experience and feel awkward.
The remedy to both situations lies in the child’s ability to develop relationships and maneuver through new situations with ease and comfort—children do this by learning proper social skills.
In our session, we’ll cover:
- The Critical 7 Seconds
- Posture
- Body Language
- Winning Attitude
- Conversational skills
- Handshake
- Eye Contact
- Introductions
Dining Skills for Youth
Sharing a meal together builds relationship!
When dining out or being invited to a friend’s home, a child’s manners are noticed. Also, admiration goes toward the parents who have recognized the importance of their children using good manners.
The topics taught in our course include:
- The Invitation/RSVP
- Table Etiquette
- Reading the Table
- Appropriate Seating Arrangement
- American Style Dining
- Table Conversation
- Awkward Situations
- The Silent Code
- The Thank You
Party Manners for Youth
The topics taught in our course include:
- Accepting the invitation/RSVP
- What to Wear
- Gift or no gift?
- Greeting parents
- House manners
- The goodbye
- The thank you note
Course Length: 4 hours (one day) 9 AM – 1PM
Cost: $275/student
Includes: A four-course dining experience, with tutoring.
Build Your Own Group: Class size must be a minimum of 8 children.
Schedule: Saturdays, or during school vacation periods.
Couples Course
Hospitality Skills for Couples
This class is for couples who are interested in mastering the art of being a charming, caring, wonderful host and hostess, while entertaining at home, or at a restaurant.
Supporting Social and Business Goals as Couple
Be the dynamic couple who together makes a positive impression as guests or host/hostess. There is magic when a couple’s partnership supports one another and their reason for having the event!
Topics:
- The welcome/greeting
- Entering the home and seating
- Building ambiance
- Conversation
- Dining skills
- Appropriate time to conclude/leave
- Hostess gifts and guest favors
- Much more!
Joan also includes in this package how to be the perfect guest.
Course Length: 3 hours (one day)
Cost: $775/couple – add $400 to include an additional couple.
Includes: A four-course dining experience, with tutoring.
Schedule: We will make every effort to accommodate your desired meeting time.
Custom Course
Professional Power Hour
The JCS School of Etiquette & Protocol will custom design a Professional Power Hour for your staff. Inspire, recharge and refocus your team members on the importance of etiquette and how each individual’s personal influence affects the branding, climate, and clients of the company, as well as your team’s motivation to produce.
Set the Tone
Topics to choose from:
- Self presentation/company representation
- Netiquette
- Networking
- Exchanging business cards/name tags
- Executing the business meal
- Work area etiquette
- Professional attire
- Skills of the gatekeeper
- Phone etiquette
- Your special request!
Training is custom designed for individuals, small or large groups of students, and priced accordingly.
Custom Course
University Etiquette
Learn how to successfully enter the job market and be at your personal best in the professional world. JCS is available to present an etiquette workshop for faculty and students.
Joan Crawford Sandlin, speaker, consultant, etiquette expert, and coach, has years of experience conducting job interviews in both the public school system and corporate business world. Joan is passionate about sharing her knowledge and experience with all who are on the quest to grow personally and professionally.
The Successful Job Interview: Be Prepared!
- Personal Branding
- Making an Outstanding and Lasting Impression
- Proper Etiquette Practices
- The Appropriate Dress for Your Success
- Do’s and Don’ts in the Interview
- The Interview Follow-up
- The Business Lunch Interview (Conversation and dining etiquette)
On the Job Success: Business Etiquette Skills
- Networking Practices
- Business Card Etiquette
- Open Office Etiquette
- Office Communication Practices
- E-Mail and Text Etiquette
- Culture and Business Brand
- Dress Code
- Attitude
- Work Ethic
- The Business Lunch (includes dining skills)
Custom Course
Business Etiquette
Learn how to develop valuable professional and social contacts!
Our standard course outline is shown below, however courses can be custom tailored to suit your specific needs. Please contact Joan to discuss options.
Networking Skills
The purpose to Networking is to put yourself in a position to give and receive value.”
– Beth Bridges, the Networking motivator
Walking into a room of strangers or acquaintances can be daunting or uncomfortable for many. In this course you will learn techniques and the process to confidently interact and exchange information with others:
- The Purpose
- What to Bring
- Making a Power Entrance
- Best Place to First Connect
- How to meet someone
- Introductions
- Conversation
- How to move from person to person
- The Business Card
- How to remember names
- How to take your leave
- The follow-up
The Business Lunch
“More and more business and interviewing is taking place over lunch these days…advanced Reconnaissance is required!”
– Forbes Magazine
The Business Lunch has become an important extension of the office in meeting with clients. This course provides the essential information needed to set up a successful business dining experience, through pre-planning, conversation, and knowing proper dining etiquette.
(Module 1: Dining Skills is a prerequisite)
- Preparation
- Greeting guest and host
- Seating for Lunch
- Ordering
- When to Talk Business
- Tipping
- Bill Paying
- Good-Byes
- Follow-up
Custom Course
Wait Staff
The performance of your Wait Staff is critical; it can make or break the dining experience.
Clients return and/or book their large parties at venues where there is good food, enjoyable ambience, timeliness, AND excellent service. Make sure your staff is up to par!
Art of Excellence in Waiting Practices
This course emphasizes the essentials and art of excellent waiting practices. It is intended for the restaurant/banquet hall wait staff, or the individual who wants to perfect his/her waiting skills.
- The Table Setting
- Table Etiquette
- Professional Dress
- Professional self-presentation
- Qualities needed to be successful
- Handling Guest Problems
- Reading the “Silent Code”
Training is custom designed for your team and priced accordingly.
